NEOM Manuals & User Guides

NEOM Wellbeing is a UK-based brand dedicated to inspiring naturally healthier lives through expertly blended, 100% natural essential oils and home fragrance products.

Their signature product line includes the Wellbeing Pod series, featuring waterless and ultrasonic essential oil diffusers designed to scent living spaces while offering features like ambient lighting, guided breathing modes, and customizable mist settings.

Whether it's the Wellbeing Pod Luxe for large spaces or the Pod Mini for cars and travel, NEOM's devices are engineered for safety, sustainability, and ease of use. Through cold diffusion technology and high-frequency vibrations, NEOM helps users achieve better sleep, reduced stress, and an uplifted mood wherever they go.

• How do I clean my NEOM Wellbeing Pod?

  Empty the water tank and carefully clean the ultrasonic ceramic disc with a cotton swab or a soft clean damp cloth at least once every week. For stubborn oil build-up, you can use a small amount of rubbing alcohol on a cotton bud.

• Can I use tap water in my NEOM diffuser?

  You should always use fresh, clean water at room temperature. Do not fill directly from the tap; instead, use a suitable measuring cup to fill the water tank and ensure you do not exceed the MAX water level line.

• Why is my NEOM Pod not producing mist?

  First, check that the power supply is correctly connected. Ensure there is sufficient water in the tank, but make sure it is not filled above the MAX line, as too much water will prevent the mist function from working effectively.

• Are NEOM Pods covered by a warranty?

  Yes, NEOM Wellbeing Pods generally carry a 12-month or 24-month warranty (depending on the exact model) against manufacturing defects. The warranty applies when the pod is used properly in accordance with the manual and exclusively with NEOM Essential Oil Blends.