1. Вступ
Welcome to the world of immersive audio with your new TOZO NC20 Pro Active Noise Cancelling Wireless Earbuds. These earbuds are designed to provide a superior listening experience with advanced features such as LDAC Hi-Res Audio, adaptive active noise cancellation, and a smart touch screen charging case. This manual will guide you through the setup, operation, and maintenance of your device to ensure optimal performance and longevity.
2. Що в коробці
Your TOZO NC20 Pro package includes the following items:
- Бездротові навушники TOZO NC20 Pro з активним шумопоглинанням
- Wireless Charging Case with Smart Touch Screen
- Вушні насадки (різні розміри для оптимальної посадки)
- Кабель USB-C (A-C) (20 см)
- Посібник користувача
3. Налаштування
3.1. активація
To activate your TOZO NC20 Pro earbuds, ensure they are charged. You can power them on by pressing and holding the multifunction button on the charging case or by connecting a USB-C cable. Remove the insulation film from the earbuds and place them into the charging case. Close the lid for 10 seconds, then take the earbuds out again to complete the activation. For full functionality, open the TOZO App, connect to the charging case, and synchronize your phone's time.
3.2. Підключення Bluetooth
To pair your earbuds with a device, take the earbuds out of the charging case. The white indicator light on the earbuds will slowly flash, indicating pairing mode. On your phone or device, search for "TOZO NC20 Pro" in the Bluetooth settings and tap to connect. If the earbuds have been paired before, they will automatically reconnect to the last connected device. If no pairing record exists or pairing was canceled, the earbuds will enter pairing mode automatically.
3.3. Підключення до програми
Download and install the TOZO App from Google Play Store or the Apple App Store. After confirming the earbuds are connected via Bluetooth, open the App, complete authorization, tap the "+" icon, search for "TOZO NC20 Pro", and connect. Once connected, all available functions and settings will be displayed, and the charging case time will sync automatically.
3.4. Носіння навушників
Gently insert the earbuds into your ears. Rotate them toward the ear concha until they fit securely and comfortably. If the default ear tips feel uncomfortable, please try a different size from the spare ear tips provided in the box to ensure a proper seal and optimal sound quality.
4. Операційна
4.1. Touch & Button Controls
Навушники оснащені інтуїтивно зрозумілим сенсорним керуванням для різних функцій:
- Елементи керування музикою: Double-tap Left Earbud for Previous Track, Double-tap Right Earbud for Next Track. Single tap Right Earbud for Play/Pause. Press and hold Left Earbud for Volume Down, Press and hold Right Earbud for Volume Up.
- Елементи керування викликом: Single tap Left or Right Earbud to Answer Call. Press and hold Left or Right Earbud to Reject/End Call or Cancel Outgoing Call.
- Контроль шумозаглушення: Single tap Left Earbud to switch between Transparency Mode and Noise Cancellation. Triple tap Left or Right Earbud for Normal Mode (ANC OFF).
- Голосовий помічник: Triple tap Right Earbud to activate your phone's voice assistant.
- Factory Reset (Method 1): Place earbuds into the charging case and open the lid. Press and hold the multifunction button for 3 seconds until the factory reset menu appears on the case display. Select "Factory Reset" option.
- Factory Reset (Method 2 via Case): On the charging case, go to "Settings" > "General", then select "Factory reset".
- Примусове сполучення: If earbuds cannot be found, go to Charging Case > Settings > General > Force Pairing. Follow on-screen instructions to clear pairing records and allow earbuds to be rediscovered.
4.2. Smart Case Gesture Controls
The smart charging case offers additional gesture controls:
- Double tap screen or single press button: Wake screen.
- Swipe right: Unlock.
- Swipe left or right: Select functions (Music, Volume, Noise Cancellation, Sound Modes, Find My Earbuds, Low Latency Mode, Settings).
4.3. App Features Overview
The TOZO App unlocks a wide range of customization and advanced features:
- Hearing Compensation: The app conducts a hearing test to analyze sensitivity across different frequencies. AI enhances less sensitive frequencies while reducing volume in sensitive ranges to protect hearing.
- Noise Cancellation Settings: Six modes available via the App or charging case: Noise Cancellation, Transparency Mode, Reduce Wind Noise, Leisure Mode, Normal Mode, Adaptive Mode. (Noise cancellation memory is off by default and can be manually enabled.)
- Еквалайзер (EQ): 32 preset EQs + 1 custom EQ available via App and charging case. Free-band advanced EQ available in the App. (All EQs except Advanced EQ can be shared to EQ Zone.)
- Режими звуку: Music Mode / Spatial Audio available via App or case.
- Налаштування зарядного футляра: Wallpaper, brightness, screen timeout, language, time format, and more.
- Шпалери на замовлення: Upload images via the wallpaper menu following on-screen steps.
- Цифровий посібник користувача: Access via Settings -> "?", or scan the QR code in the printed manual.
- Режим низької затримки: Enable Low Latency Mode via App settings or Sound Mode menu. (Low Latency Mode is not saved after power-off to ensure signal stability.)
- Виявлення у вусі: Wear Detection can be toggled via App or charging case. Music pauses when earbuds are removed and resumes when worn.
- Багатоточкове підключення: Power on the earbuds and pair with Device A. Disconnect Device A, then the earbuds enter pairing mode and connect to Device B. Reconnect Device A by selecting it from your Bluetooth list. The earbuds will then be connected to both devices simultaneously. (When the earbuds are connected to two devices simultaneously, if Device A is playing audio and you start playback on Device B, the earbuds will automatically pause playback on Device A and switch to play audio from Device B. Multipoint connection and LDAC cannot be enabled at the same time.)
- LDAC: Enable LDAC via App or charging case settings. (Earbuds will restart when LDAC is enabled or disabled. LDAC and Multipoint connection cannot be enabled at the same time.)
- Налаштування сенсорного керування: Go to App Settings -> Touch Controls to customize left and right earbud functions.
- Оновлення OTA: App Settings -> Scroll to OTA Update. A red "NEW" indicator appears when updates are available. Download the latest firmware for optimal performance. Charging case -> Scroll to OTA Update. A red "NEW" indicator appears when updates are available. Download the latest firmware for optimal performance.
- Знайти мої навушники: Use via App or charging case to locate left or right earbud separately. Do not use while wearing the earbuds. (Charging case search is unavailable when the connection icon is grayed out.)
- Water Ejection: If earbuds get wet, activate Water Ejection in the App. After completion, wipe dry and let them rest before use.
- Volume Balance: Adjust the volume balance of the left and right earbuds in the App.
- Особливості ШІ: Meeting Recording, Real-Time Translation, Simultaneous Interpretation, AI Chat.

5. Технічне обслуговування
5.1. Щоденне прибирання
To ensure reliable performance, clean the charging contacts on the earbuds and the charging case regularly using a cotton swab. Check whether the charging contacts are dirty or blocked by foreign objects.
6. Вирішення проблем
6.1. Поширені проблеми та їх вирішення
- Навушники не сполучаються: Ensure earbuds are fully charged and in pairing mode. Disconnect from other devices and try re-pairing. Perform a factory reset if necessary.
- Проблеми з якістю звуку: Check ear tip fit for a proper seal. Adjust EQ settings in the TOZO App. Ensure LDAC is enabled for high-resolution audio if your device supports it.
- Шумоподавлення неефективне: Ensure earbuds are properly seated in your ears. Select the appropriate ANC mode in the app (Noise Cancellation, Adaptive Mode).
- Проблеми із зарядкою: Clean charging contacts on both earbuds and case. Ensure the USB-C cable is securely connected or the wireless charging pad is correctly aligned. Remove any metal objects from the wireless charging pad.
- Проблеми з підключенням до додатків: Ensure Bluetooth is enabled and the earbuds are connected to your phone. Restart the app or your phone if issues persist.
6.2. Wireless Charging Tips
Place the charging case face-up at the center of the wireless charging pad. The battery indicator light on the charging case will turn on and begin flashing. Once fully charged, the light will stop flashing. Note: Please remove any metal objects from the charging pad before charging. If the charging case overheats, charging will automatically pause.
7. Технічні характеристики
| Особливість | Деталь |
|---|---|
| Назва моделі | NC20 |
| Контроль шуму | Адаптивне шумозаглушення |
| Тип аудіо драйвера | DLC Driver |
| Розмір звукового драйвера | 12 міліметрів |
| АЧХ | 40 кГц |
| Чутливість | 120 дБ |
| Імпеданс | 32 Ом |
| Технологія підключення | Бездротовий зв'язок (Bluetooth 5.4) |
| Діапазон Bluetooth | 15 метрів |
| Затримка звуку | 60 мілісекунд |
| Термін служби батареї (навушники) | До 16.5 годин (ANC вимкнено), 12.5 годин (ANC увімкнено) |
| Термін служби батареї (загальний з футляром) | До 80 годин (ANC вимкнено), 63 годин (ANC увімкнено) |
| Час зарядки | 2 години |
| Рівень водонепроникності | Водонепроникність IPX8 |
| Тип управління | Сенсорне керування, додаток |
| Сумісні пристрої | Мобільні телефони, ноутбуки, планшети |
| Вага товару | 3.2 унції |
| Виробник | ТОЗО |
| UPC | 810102982292 |
8. Гарантія та підтримка
For warranty information, technical support, or any inquiries regarding your TOZO NC20 Pro earbuds, please visit the official TOZO website or contact their customer service directly. Details can typically be found in the product packaging or on the TOZO brand store page.
TOZO is committed to providing high-quality products and excellent customer service. If you encounter any issues, do not hesitate to reach out to their support team for assistance.





