A MITEL PRODUT GUIDE
Мітель один
Deployment Guide for MiVoice Office 400
версія 1.0
АТС та телефонні системи MiVoice Office 400
Повідомлення
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means – electronic or mechanical – for any purpose without written permission from Mitel Networks Corporation.
Товарні знаки
Торгові марки, знаки обслуговування, логотипи та графіка (разом «Торгові знаки»), що з’являються на Інтернет-сайтах Mitel або в її публікаціях, є зареєстрованими та незареєстрованими торговими марками Mitel Networks Corporation (MNC) або її дочірніх компаній (разом «Mitel») чи інших. Використання Торгових марок заборонено без прямої згоди Mitel. Будь ласка, зв'яжіться з нашим юридичним відділом за адресою legal@mitel.com для отримання додаткової інформації. Щоб отримати список всесвітньо зареєстрованих торгових марок Mitel Networks Corporation, див webсайт: http://www.mitel.com/trademarks.
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2022, Mitel Networks Corporation
Всі права захищені
Про цей документ
Цей розділ містить наступні розділи:
- Цільова аудиторія
- Пов'язана документація
1.1 Передбачувана аудиторія
This document will serve as an introductory guide to readers seeking a high-level perspective of how to deploy Mitel One with the supported PBXs. The document is intended for Mitel Partners, Resellers, and Account Administrators. Basic knowledge of phones (especially SIP and IP technology) and cloud technology is required to understand the content presented in this document.
1.2 Супутня документація
Натисніть тут for Mitel One web документація заявки.
Натисніть тут for MiVoice Office 400 documentation.
Натисніть тут for CloudLink Accounts portal documentation.
Натисніть тут for CloudLink Integration with MiVoice Office 400 documentation.
Натисніть тут for CloudLink Gateway documentation.
введення
With the introduction of Mitel One, Mitel is providing a single application for Mitel customers to talk, chat, meet, and share information. The Mitel One application consolidates telephony, chat, and meetings within a single application and user experience. It provides seamless transitions between chat, voice, and video capabilities for a complete collaboration experience. From your PC or Mac, you can find and connect with individuals and groups through calls and messages, answer and handle multiple calls in real time, and attend multi-party video conferencing with colleagues as well as with your contacts outside your organization.
Передумови
Following are the prerequisites that must be ensured before deploying Mitel One to the users.
- A MiVoice Office 400 PBX running version 6.3 or later on a supported platform (470, SMBC, or Virtual Appliance).
- CloudLink Gateway must be running version 1269 or later and must be connected to the Master Node in an AIN (Advanced Intelligent Network) environment.
- System must have active Software Assurance.
- MiVoice Office 400 licenses may be required depending on deployment.
Системні вимоги
Цей розділ містить наступні розділи:
- Consolidated Directories
The following are the minimum system requirements for deploying Mitel One application.
DSP Requirements
For information about the DSP requirements for a Mitel One application call, see the DSP Requirements section in Системні вимоги.
Вимоги до пропускної здатності
For information about the recommended bandwidth required to use the Mitel One application, see Вимоги до пропускної здатності.
Also, the best practices recommended for CloudLink site deployments must be observed.
Натисніть тут до view the list of recommended best practices.
Налаштування брандмауера
For information about the ports that need to be open and the URLs що то web app uses, see Налаштування брандмауера.
Network Handling and Requirements
For information about the app behavior when you switch between access points or networks during an ongoing call, see Network Handling and Requirements.
масштабованість
For information about the maximum number of Mitel One users, and the maximum number of simultaneous calls supported on the MiVoice 400 PBX, see масштабованість.
4.1 Consolidated Directories
Call history, incoming caller ID, and outgoing caller ID in the Mitel One application are synchronized with the contacts from MiVoice Office 400 PBX consolidated directories.
MiVoice Office 400 PBX support for consolidated directories is summarized in the following table.
Таблиця 1: Support for Consolidated Directories
Примітка:
For a phone number that exists in different directories, the details displayed by the Mitel One application are those from the directory of the highest priority. The priority of directories is in the following order:
- управління 365
- OIP
- MiVoice 400 Public and Private Phonebooks
ліцензування
Mitel One is offered via subscription-based licenses. The licensing entitlement is delivered on the MiVoice 400 PBX (SLS) and the CloudLink Accounts console.
Mitel One is included with the MiVoice Office 400 Entry, Premier, and Elite profiles only. When you assign a MiVoice 400 profile to a user, one part of the license is delivered to the MiVoice 400 (MiVoice Office 400 User, SIP Terminal, and a Mitel One user license) and another part containing the Mitel One license (Mitel One Softphone, and Chat licenses) is delivered to the CloudLink Platform. The license on the MiVoice 400 automatically creates a CloudLink softphone on the user’s account in the MiVoice 400. However, you must manually enable the Mitel One license for the user in the CloudLink Accounts console for the entire solution to work.
The following table summarizes licensing and entitlements provided based on one-time fee or annual subscriptions.
| Terms/Platform | особливість | MiVoice Office 400 Upgrade to Entry* | MiVoice Office 400 Premier | MiVoice Office 400 Elite |
| Тривалість | Одноразова покупка | Щорічна підписка | Щорічна підписка | |
| MiVoice Office 400 | користувач | Так | Так | |
| SIP Terminal | +2 | +2 | ||
| Мітель один | Так | Так | Так | |
| Dialer | Так | |||
| OIP ACD Agent | Так | |||
| OIP 1560 Console | Так | |||
| SWA | +1 user | +1 user | ||
| Мітель один | Софтфон | Так | Так | Так |
| чат | Так | Так | Так | |
| Meetings with 100 participants | Так | |||
| Meetings with 250 participants** | Так |
* Upgrade to Entry license assumes user already has full SWA but the license itself does not include SWA.
** This is planned as a future delivery.
The following table summarizes licensing and entitlements provided based on monthly subscriptions.
| Terms/ Platform | особливість | MiVoice Office 400 Telephony | MiVoice Office 400 Entry | MiVoice Office 400 Premier | MiVoice Office 400 Elite |
| Тривалість | Щомісячна підписка | Щомісячна підписка | Щомісячна підписка | Щомісячна підписка | |
| MiVoice Office 400 | користувач | Так | Так | Так | Так |
| SIP Terminal | Так | Так | Так | ||
| Мітель один | Так | Так | Так | ||
| Dialer | Так | ||||
| OIP ACD Agent | Так | ||||
| OIP 1560 Console | Так | ||||
| SWA | +1 user | +1 user | +1 user | +1 user | |
| Мітель один | Софтфон | Так | Так | Так | |
| чат | Так | Так | Так | ||
| засідання with 100 participants |
Так | ||||
| засідання with 250 participants* |
Так |
* This is planned as a future delivery.
The following table outlines the features offered by Mitel One on MiVoice Office 400 for the Entry, Premier, and Elite bundles.
| Mitel One Features | MiVoice Office 400 Upgrade to Entry | MiVoice Office 400 Premier | MiVoice Office 400 Elite |
| Meetings & Calling | |||
| Софтфон | Так | Так | Так |
| Число WebRTC Audio & Video Meetings | Немає | Необмежена кількість зустрічей | Необмежена кількість зустрічей |
| Обмін екраном | NA | Так | Так |
| Заплановані зустрічі | NA | Так | Так |
| Інтеграція календаря | NA | Так | Так |
| Meetings Recording | NA | Yes, recording size limit as per storage limitations indicated herein | Yes, recording size limit as per storage limitations indicated herein |
| PSTN Call-In for Meetings | NA | Так | Так |
| Розмір зустрічі | NA | Limited (100) | Max (250) |
| Чат і співпраця | |||
| Streams/Workspace | Так | Так | Так |
| File attachments in chat * | Так | Так | Так |
| зберігання | Limited to 1GB | Limited to 10 GB | необмежений |
| Retention (Files and Recordings) | 12 місяців | 12 місяців | 12 місяців |
| Retention (Chats) | 24 місяців | 24 місяців | 24 місяців |
| Threaded Replies | Так | Так | Так |
| Streams/Workspaces user size | необмежений | необмежений | необмежений |
| DM Group Size | необмежений | необмежений | необмежений |
| Інтеграції | |||
| MS Teams” | Так | Так | Так |
| адміністрація | |||
| SSO | Так | Так | Так |
| Інструменти адаптації | Так | Так | Так |
| Підтримайте | |||
| Online Self Serve Support | Так | Так | Так |
* Current 10MB file size limitation on CloudLink
** Integration with MS Teams via Mitel Assistant
конфігурація
Цей розділ містить наступні розділи:
- SIP user configuration for Mitel One
- Direct/Indirect media switching VoIP calls
The following topics describe the configurations required for deploying the Mitel One application.
Примітка:
The Mitel One application user name is provided and synchronized with MiVO400.
6.1 SIP user configuration for Mitel One
The MiVoice Office 400 PBX needs to be programmed to add all users who need to access the Mitel One application. For more information, see Add CloudLink App Users section in Configure MiVO400 on Standalone Platform.
6.2 Direct/Indirect media switching VoIP calls
- Direct Switching
When direct switching is enabled, the use of DSP resources is not required for connections between IP devices.
- Indirect Switching
When indirect switching is enabled, connections between IP and non-IP endpoints are made via an IP media gateway. This is carried out by the integrated standard media switch that switches VoIP channels for call connections in the IP network. The Standard Media Switch uses DSP resources for the real-time processing of the call data. VoIP channels are always required between IP and non-IP endpoints; for example, for internal connections between a SIP/IP phone and a digital system phone or an external user routed to the internal Voice Mail System via an SIP network interface. If indirect switching is enabled for SIP Devices/SIP Trunk, media will always be routed over PBX, using 2 DSP Channels, even when direct switching is possible.
Для отримання додаткової інформації див MiVoice Office 400 documentation.
Процедура
To onboard MiVoice Office 400 users to the CloudLink Accounts console and to deploy the Mitel One application from the CloudLink Accounts console:
- Log in to the CloudLink Accounts console.
- Create a customer account.
- Enable CloudLink Gateway integration for the customer account. After successful integration, the MiVoice Office 400 users are synchronized with the customer account.
- Enable Mitel One integration for the customer account.
- Assign Mitel One subscription licenses to the customer account. For more information, see the Assign Orders section in Замовлення. The assigned licenses will be displayed in the підписки page of the customer account.
- Assign the Mitel One licenses to the users in the account.
Registering the User and Downloading the Application
A welcome email is sent to the user when the Mitel One application is deployed to the user from the CloudLink Accounts console. Users must use the Set up Mitel One button in this email to register their information with Mitel and build an account to log in to the Mitel One application. For more information, see Register your Mitel One web Додаток.
To access the Mitel One web application, users must enter the URL https://one.mitel.io in their browser and log in to the application.
Mitel One Clients
Примітка:
For the best audio quality, better reliability and stability, reduced latency, and for prompt real-time delivery of the notifications in the Mitel One application, Mitel recommends that you use a wired network over a wireless network.
Мітель один Web додаток
The Mitel One web application supports the following browsers.
| браузер | версія |
| Apple Safari | 14.1 та новіші версії |
| Google Chrome | 94 та новіші версії |
| Microsoft Край | 90 та новіші версії |
| Mozilla Firefox | 90 та новіші версії |
Mitel One Mobile Application
The Mitel One mobile application is designed to support 64-bit hardware only. It supports:
- Android phones with OS version 9.0 and later
- iPhones with iOS version 14 and later
mitel.com
Copyright 2022, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
Документи / Ресурси
 |
Mitel MiVoice Office 400 Pbxs and Telephone Systems [pdf] Посібник користувача MiVoice Office 400, MiVoice Office 400 Pbxs and Telephone Systems, Pbxs and Telephone Systems, and Telephone Systems, Telephone Systems, Systems |
one.mitel.io 
