HOSAFE Manuals & User Guides

HOSAFE (Home Office Safe Co., Ltd.) is a provider of DIY security surveillance products designed for ease of use and reliability. Their product lineup includes a wide range of outdoor and indoor security cameras, such as wire-free solar-powered cameras, 4G LTE cellular cameras for remote locations, and traditional PoE (Power over Ethernet) systems. HOSAFE focuses on delivering high-definition video monitoring with features like color night vision, intelligent motion detection, and two-way audio.

The brand caters to various scenarios including residential homes, farms, construction sites, and offices, particularly where power or Wi-Fi connectivity may be limited. Users can manage their devices remotely via dedicated mobile apps like UBox, CamHiPro, or VicoHome, ensuring 24/7 peace of mind.

• Why is my HOSAFE camera offline?

  The camera may be offline due to a depleted battery, poor signal, or exhausted data (for 4G models). Check the battery level, ensure the solar panel is receiving sunlight, and verify your Wi-Fi or SIM card status.

• Does HOSAFE support 5GHz Wi-Fi?

  No, most HOSAFE wireless cameras support only 2.4GHz Wi-Fi networks for better wall penetration and range. Please connect your phone to a 2.4GHz network during setup.

• How do I reset my HOSAFE camera?

  Press and hold the reset button on the camera for about 5 seconds until you hear a beep or a 'System reset' prompt. The camera will restart and can be set up as a new device.

• What app should I use for my HOSAFE camera?

  Depending on the specific model, HOSAFE cameras use apps such as 'CamHiPro', 'UBox', or 'VicoHome'. Refer to your specific user manual or the QR code on the box to download the correct application.

• Why isn't the motion detection working?

  Ensure that motion detection is enabled in the app settings under 'Alarm Management' or 'Activity Detection'. Verify that the sensitivity is set correctly and that the camera is installed at a height of 7-10 feet for optimal PIR sensor performance.